In Europe the first cross-carrier SMS shortcode campaign was run by Txtbomb in 2001 for an Island Records release, In North America it was the Labatt Brewing Company in 2002. Over the past few years mobile short codes have been increasingly popular as a new channel to communicate to the mobile consumer. Brands have begun to treat the mobile short code as a mobile domain name allowing the consumer to text message the brand at an event, in store and off any traditional media.
People have become very comfortable texting and the format lends itself to short, informal communications with abbreviations and emojis. Meanwhile, many people resist picking up the phone to talk to a stranger. Texting therefore becomes the perfect first-contact, allowing your sales representatives to begin establishing a relationship before transferring to a phone call when it’s needed.
Whether you post the offer in your local business, on your Facebook page, or, preferably, both, don’t start off with “Give us your phone number.” Phrase the offer with something along the lines of “Join our inner circle to receive advance notice of sales and promotions, exclusive mobile coupons, and one-day only offers.” Customers should feel that by signing up for your text messages they will get perks and benefits that other customers won’t be privy to.
Sending text messages to phone numbers of owners who have not opted-in to your SMS campaign is an illegal practice. It is a violation of federal law under the TCPA, and it can result in costly lawsuits. Consumers can sue you for sending them unsolicited messages, and they can claim between $500 and $1,500 for every unwanted text message that you have send to them.
*Ding ding* One new text. Maybe it’s that cute boy you’ve been talking to in chem class. Maybe it’s your boss wanting to congratulate you on your performance. Or maybe, just maybe, it’s an irresistible text offer from your favorite retail chain. What’s the first thing you do? Open it, duh. If you swipe left and delete the message before even reading it — well kudos to you, you’re a borderline extraterrestrial. Personally, I can’t remember the last time I didn’t open a text message, and I’m sure you can agree.
Mobile marketing approaches through SMS has expanded rapidly in Europe and Asia as a new channel to reach the consumer. SMS initially received negative media coverage in many parts of Europe for being a new form of spam as some advertisers purchased lists and sent unsolicited content to consumer's phones; however, as guidelines are put in place by the mobile operators, SMS has become the most popular branch of the Mobile Marketing industry with several 100 million advertising SMS sent out every month in Europe alone. This is thanks impart to SMS messages being hardware agnostic—they can be delivered to practically any mobile phone and accessed without a Wi-Fi or mobile data connection. This is important to note since there are over 5 billion unique mobile phone subscribers worldwide in 2017, which is about 66% of the world population.[7]
Whether you post the offer in your local business, on your Facebook page, or, preferably, both, don’t start off with “Give us your phone number.” Phrase the offer with something along the lines of “Join our inner circle to receive advance notice of sales and promotions, exclusive mobile coupons, and one-day only offers.” Customers should feel that by signing up for your text messages they will get perks and benefits that other customers won’t be privy to.
Short codes offer very similar features to a dedicated virtual number, but are short mobile numbers that are usually 5-6 digits. Their length and availability depend on each country. These are usually more expensive and are commonly used by enterprises and governmental organisations. For mass messaging, short codes are preferred over a dedicated virtual number because of their higher throughput, and are great for time-sensitive campaigns and emergencies.[11]

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With text messaging, you eliminate the reliance on luck for your message to be seen or heard -- it’s simply not enough to hope someone looks at a billboard as they walk or drive by, or that they happen to be tuned in the moment your television ad runs. The days of having to wave the brightest flag are ending as marketing becomes smarter, more sophisticated and better-targeted. With SMS text messaging and picture messaging, you now have control over exactly who receives your message and when they receive it. On top of that, it’s simple to use -- EZ Texting’s platform allows you to log in from anywhere on any device. Select your contacts, compose your message, and send. Your clients’ opted-in SMS contacts are attentive, loyal fans -- 64% of all consumers are likely to have a positive perception of a company that offers texting as a service channel -- good news for your clients. Treating them to exclusive alerts, sales and promotions will only strengthen the relationship, enhance their loyalty, and help your client’s brand steadily grow.
A single SMS message has a maximum size of 1120 bits. This is important because there are two types of character encodings, GSM and Unicode. Latin-based languages like English are GSM based encoding, which are 7 bits per character. This is where text messages typically get their 160 character per SMS limit.[13] Long messages that exceed this limit are concatenated. They are split into smaller messages, which are recombined by the receiving phone.
He is the co-founder of Neil Patel Digital. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies. Neil is a New York Times bestselling author and was recognized as a top 100 entrepreneur under the age of 30 by President Obama and a top 100 entrepreneur under the age of 35 by the United Nations.
If you need to receive replies to your text messages but it’s not as important that people easily remember your number, then a long number is the most cost-effective solution to start a two-way conversation with your customers. Global SMS long numbers are ideal for marketing campaigns, competitions, booking confirmations, customer surveys, and even to energize your CRM program.
The privacy issue became even more salient as it was before with the arrival of mobile data networks. A number of important new concerns emerged mainly stemming from the fact that mobile devices are intimately personal[42] and are always with the user, and four major concerns can be identified: mobile spam, personal identification, location information and wireless security.[43] Aggregate presence of mobile phone users could be tracked in a privacy-preserving fashion.[44]
Texting is immediate, with nearly 100% of texts being opened and 93% of them being opened within 3 minutes of being received. You’re pretty much guaranteed that at least the first step required for lead generation, reaching your customer, is covered with SMS. In addition to the open rates, texting has another benefit. It puts the power of decision in the customer’s hands.
If your open rate is low, your goal will be to start improving that. If there are multiple parts of your message that you would like to improve, start with identifying the most important one. If, for example, your open rate and click-through-rate of the message’s contents are low, it would be better to first work on the open rate. After all, no one is going to see your improved content if no one is opening it in the first place. So, determine your goal and let that direct your focus towards the thing that needs improvement most.  
With text messaging, you eliminate the reliance on luck for your message to be seen or heard -- it’s simply not enough to hope someone looks at a billboard as they walk or drive by, or that they happen to be tuned in the moment your television ad runs. The days of having to wave the brightest flag are ending as marketing becomes smarter, more sophisticated and better-targeted. With SMS text messaging and picture messaging, you now have control over exactly who receives your message and when they receive it. On top of that, it’s simple to use -- EZ Texting’s platform allows you to log in from anywhere on any device. Select your contacts, compose your message, and send. Your clients’ opted-in SMS contacts are attentive, loyal fans -- 64% of all consumers are likely to have a positive perception of a company that offers texting as a service channel -- good news for your clients. Treating them to exclusive alerts, sales and promotions will only strengthen the relationship, enhance their loyalty, and help your client’s brand steadily grow.
Mobile advertising has become more and more popular. However, some mobile advertising is sent without a required permission from the consumer causing privacy violations. It should be understood that irrespective of how well advertising messages are designed and how many additional possibilities they provide, if consumers do not have confidence that their privacy will be protected, this will hinder their widespread deployment.[40] But if the messages originate from a source where the user is enrolled in a relationship/loyalty program, privacy is not considered violated and even interruptions can generate goodwill.[41]
In the article cited at the beginning of this post, the author boldly claims that “a major chunk of the population is already registered with the DND.” First, there is no clear statistical research backing up this assumption. Second, in the U.S., the Do Not Call registry protects consumers from just that — unwanted calls. It’s designed to prevent telemarketers from harassing consumers. This has absolutely nothing to do with text messaging. Now, if for some reason you do find yourself receiving unwanted text messages, you can file a complaint. But, knowing the permission-based nature of this marketing method, you may never confront this issue.
Non-Latin based languages, like Chinese, and also emojis use a different encoding process called Unicode or Unicode Transformation Format (UTF-8). It is meant to encompass all characters for efficiency but has a caveat. Each unicode character is 16 bits in size, which takes more information to send, therefore limiting SMS messages to 70 characters. Messages that are larger than 70 characters are also concatenated. These messages can fit 67 characters, and can be concatenated up to 4 times for a maximum of 268 characters.
The new Telephone Consumer Protection Act guidelines going into effect on October 16th 2013 require written, auditable consent for every consumer in a mobile database whereas previously consent could be express, meaning a company had previously done business with an individual. For those marketers not already using written consent for their opt-in programs, the new guidelines will require a significant change in how they structure their programs. Any company who is sending SMS messages as part of their marketing initiative need to follow the below guidelines:
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