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*Ding ding* One new text. Maybe it’s that cute boy you’ve been talking to in chem class. Maybe it’s your boss wanting to congratulate you on your performance. Or maybe, just maybe, it’s an irresistible text offer from your favorite retail chain. What’s the first thing you do? Open it, duh. If you swipe left and delete the message before even reading it — well kudos to you, you’re a borderline extraterrestrial. Personally, I can’t remember the last time I didn’t open a text message, and I’m sure you can agree.
People have become very comfortable texting and the format lends itself to short, informal communications with abbreviations and emojis. Meanwhile, many people resist picking up the phone to talk to a stranger. Texting therefore becomes the perfect first-contact, allowing your sales representatives to begin establishing a relationship before transferring to a phone call when it’s needed.