This is why they designed their own customized queue logic and set up intelligent call routing flows. With the new routing logic Apartment List was able to classify the caller need and assign them to the right agent. Minimizing wait times and maximizing efficiency, the online directory has drastically increased call volume and improved customer satisfaction.
Try running a contest exclusively for mobile customers, where by signing up for text messages they can be entered to win a free product or service. Or by signing up for your “inner circle” they can be eligible to participate in regular contests, such as trivia games, voting for their favorite product or service, or any other kind of contest or competition you can come up with. Holding regular fun contests is a great way to keep your customers engaged.

We’re firm believers that the follow-up is one of the most important elements of the selling process. After you fire off an email looking for an approval or confirmation, a short follow-up by text could be the perfect nudge to get your prospect to take a look. Remember, since 90 percent of text messages are read within a few minutes, there’s a good chance your SMS follow-up will be seen right away and prompt your prospect to answer.


He is the co-founder of Neil Patel Digital. The Wall Street Journal calls him a top influencer on the web, Forbes says he is one of the top 10 marketers, and Entrepreneur Magazine says he created one of the 100 most brilliant companies. Neil is a New York Times bestselling author and was recognized as a top 100 entrepreneur under the age of 30 by President Obama and a top 100 entrepreneur under the age of 35 by the United Nations.
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Texting is the only mobile marketing medium that can reach both smartphone and regular mobile phone users. And, while the Internet is expanding globally, satellite telephone connections seem to be more universal and more reliable than Internet connections. Therefore, text messaging has the widest reach globally compared to any other mobile marketing channel.
REQUEST FROM YOUR EXISTING CLIENTS : Charity they say begins at home. The best place therefore to start your SMS marketing campaign is with your present clients. Many businesses that own a website request their client to provide their phone number while registering on the site. Others ask them for it when they are ready for their SMS marketing campaign. You mustn’t necessarily go directly requesting for it. You might tell them you can offer updates about new products and services and promo information through text message. It is very unlikely that many clients will object to this.
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This question exists for many. First, NEVER EVER purchase a list of mobile numbers. (SMS/MMS) marketing is permission based, and ultimately you want a list of customers numbers who are genuinely interested in your product or service and are happy to receive your text message and are likely to buy your goods and service. Remember, you can turn customers off and possibly upset a lot of your potential customers when sending text messages on their mobile devices without their consent.
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