Don’t forget to include your SMS marketing campaign as part of your overall marketing plan. Place a call to action on all of your marketing products, print and digital, inviting customers to join your SMS circle by texting a message or code to your phone number (in exchange for a discount, freebie, or other reward). This will help to broaden your customer base as well as increasing sales.
Due to the dynamic nature of (SMS/MMS) marketing technology and the messaging industry, the Messaging Compliance Rules are constantly being updated from time to time. As a result, I’d strongly encourage clients to review vendors’ terms and conditions and proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws.
Over the past few years SMS marketing has become a legitimate advertising channel in some parts of the world. This is because unlike email over the public internet, the carriers who police their own networks have set guidelines and best practices for the mobile media industry (including mobile advertising). The IAB (Interactive Advertising Bureau) and the Mobile Marketing Association (MMA), as well, have established guidelines and are evangelizing the use of the mobile channel for marketers. While this has been fruitful in developed regions such as North America, Western Europe and some other countries, mobile SPAM messages (SMS sent to mobile subscribers without a legitimate and explicit opt-in by the subscriber) remain an issue in many other parts of the world, partly due to the carriers selling their member databases to third parties. In India, however, government's efforts of creating National Do Not Call Registry have helped cellphone users to stop SMS advertisements by sending a simple SMS or calling 1909.
For example, it cost $99.95 to purchase 3,245 successfully delivered RVMs. We can normally deliver RVMs to about 70% of the numbers that are dialed. If you send us a list of 7,700 numbers, chances are that about 60% of them (4620) are cell phones. If we are able to successfully deliver RVMs to 70% of them that would be about 3234 successfully delivered RVMs. That is just 13 less than the amount you can purchase for $99.95.
Whether you post the offer in your local business, on your Facebook page, or, preferably, both, don’t start off with “Give us your phone number.” Phrase the offer with something along the lines of “Join our inner circle to receive advance notice of sales and promotions, exclusive mobile coupons, and one-day only offers.” Customers should feel that by signing up for your text messages they will get perks and benefits that other customers won’t be privy to.
You will have a greater chance of gaining access to their mobile number by following these guidelines. You can collect their numbers using a sign-up sheet at your register, asking them when talking on the phone, allowing them to submit a form on your website, or by giving them a number that they can text to subscribe to your SMS messages. Whatever you do, keep a copy of their permission to market to them via SMS, if you run into problems you will be glad you did.