Many MGAs have found SMS to be the business partner to help them succeed. We offer full back-office support, including contracting, certification, supplies and new business status. Our credibility with carriers means you can turn to us to help resolve problems with clients and/or commissions. We do not recruit your agents nor use your client records for anything other than to support your efforts.
SMS messaging follows the rules of permission based marketing. It’s 100 percent opt-in based. Simply put, customers have to give their expressed consent before receiving SMS messages. This can be done in one of three ways. New subscribers can double opt-in¹ via web widget, add their cell number to a compliant sign-up form or text to join. The latter is the most common. After opting in, the new subscriber will receive an auto reply confirming their subscription. If the opt-in was accidental, they can simply reply STOP, and all messaging will cease.
Remember to incorporate your SMS marketing effort as part of your overall marketing plan. Ring activity on the greater part of your marketing items, print and advanced, welcoming clients to join your SMS hover by messaging a message or code to your telephone number (in return for a rebate, complimentary gift, or another reward). This will widen your client base and also expanding deals.
The benefit of using a form, whether paper or online, is that you can use it to determine customer preferences in order to help you categorize your phone lists. For instance if you’re a spa that offers a variety of services, you might ask the customer to check off which services they are most interested in. Text messages are easier to send, however, so be sure to give customers that option as well.
One key criterion for provisioning is that the consumer opts into the service. The mobile operators demand a double opt in from the consumer and the ability for the consumer to opt out of the service at any time by sending the word STOP via SMS. These guidelines are established in the CTIA Playbook and the MMA Consumer Best Practices Guidelines which are followed by all mobile marketers in the United States. In Canada, opt in will be mandatory once the Fighting Internet and Wireless Spam Act comes in force in mid-2012.
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If you need to receive replies to your text messages but it’s not as important that people easily remember your number, then a long number is the most cost-effective solution to start a two-way conversation with your customers. Global SMS long numbers are ideal for marketing campaigns, competitions, booking confirmations, customer surveys, and even to energize your CRM program.