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To learn how your message can be improved, it’s important to analyse the results. Which parts of your message are not performing as well as expected? Is the open rate lower than expected? Or are people opening your message, but not taking any further action based on the contents of the message? Your analysis will tell you which parts of your message can do better and will help you to formulate your goal.
This is why they designed their own customized queue logic and set up intelligent call routing flows. With the new routing logic Apartment List was able to classify the caller need and assign them to the right agent. Minimizing wait times and maximizing efficiency, the online directory has drastically increased call volume and improved customer satisfaction.
If you need to receive replies to your text messages but it’s not as important that people easily remember your number, then a long number is the most cost-effective solution to start a two-way conversation with your customers. Global SMS long numbers are ideal for marketing campaigns, competitions, booking confirmations, customer surveys, and even to energize your CRM program.
Trulia reduces the time it takes to respond to online leads. The odds of successfully contacting an online lead are 100 times higher if the lead hears from an agent within five minutes of submitting an online form. With programmable voice and SMS, real estate agents are instantly connected on a call with a new lead, or sent an SMS with lead details.
Kaplan categorizes mobile marketing along the degree of consumer knowledge and the trigger of communication into four groups: strangers, groupies, victims, and patrons. Consumer knowledge can be high or low and according to its degree organizations can customize their messages to each individual user, similar to the idea of one-to-one marketing. Regarding the trigger of communication, Kaplan differentiates between push communication, initiated by the organization, and pull communication, initiated by the consumer. Within the first group (low knowledge/push), organizations broadcast a general message to a large number of mobile users. Given that the organization cannot know which customers have ultimately been reached by the message, this group is referred to as "strangers". Within the second group (low knowledge/pull), customers opt to receive information but do not identify themselves when doing so. The organizations therefore does not know which specific clients it is dealing with exactly, which is why this cohort is called "groupies". In the third group (high knowledge/push) referred to as "victims", organizations know their customers and can send them messages and information without first asking permission. The last group (high knowledge/pull), the "patrons" covers situations where customers actively give permission to be contacted and provide personal information about themselves, which allows for one-to-one communication without running the risk of annoying them.
SMS messaging follows the rules of permission based marketing. It’s 100 percent opt-in based. Simply put, customers have to give their expressed consent before receiving SMS messages. This can be done in one of three ways. New subscribers can double opt-in¹ via web widget, add their cell number to a compliant sign-up form or text to join. The latter is the most common. After opting in, the new subscriber will receive an auto reply confirming their subscription. If the opt-in was accidental, they can simply reply STOP, and all messaging will cease.
It’s mobile marketing month here at Insivia and one of the questions we always get from out clients is whether or not our clients should be capturing mobile phone numbers from their customers to use in future forms of SMS marketing. A lot of the times it’s thought of being too intrusive but I’m here to tell you otherwise. For a lot of businesses collecting mobile phone numbers is a great opportunity for you. With SMS messaging over 95% of all SMS text messages that are sent are opened by the end user. As opposed to email where it’s about 6-15% of those emails are read. Mobile marketing and text message marketing is a great opportunity to directly interact with your customer. One of the best ways to do it is to include an opt-in for a mobile phone number on your opt in forms and your other marketing materials giving your customers the ability to give you their phone number to receive SMS interactions from your business. One of the things that I would not recommend is making this a mandatory requirement for people to give you their cell phone number but leave it to them as an option. If somebody wants to receive mobile messages from you, you want to give them an opportunity because the success rate is so high when working with SMS and direct message marketing.
Marketing through cellphones' SMS (Short Message Service) became increasingly popular in the early 2000s in Europe and some parts of Asia when businesses started to collect mobile phone numbers and send off wanted (or unwanted) content. On average, SMS messages have a 98% open rate, and are read within 3 minutes, making it highly effective at reaching recipients quickly.
To find out whether a new version of your message performs better, you first need to know how it has performed in the past. Establish a baseline to compare the results of your new message to. Be sure to note any relevant results like amount of recipients, time of day, day of week, time of month (e.g. did you send the message around pay-day or just before, when everyone postpones spending money until their pay check arrives?), open rate, click-through-rate (CTR), amount of conversions (note: specify what a conversion is for you), conversion rate, and anything else of importance.
We’re firm believers that the follow-up is one of the most important elements of the selling process. After you fire off an email looking for an approval or confirmation, a short follow-up by text could be the perfect nudge to get your prospect to take a look. Remember, since 90 percent of text messages are read within a few minutes, there’s a good chance your SMS follow-up will be seen right away and prompt your prospect to answer.
The advancement of mobile technologies has allowed the ability to leave a voice mail message on a mobile phone without ringing the line. The technology was pioneered by VoAPP, which used the technology in conjunction with live operators as a debt collection service. The FCC has ruled that the technology is compliant with all regulations. CPL expanded on the existing technology to allow for a completely automated process including the replacement of live operators with pre recorded messages. By optimizing the technology, marketers can utilize the process to increase engagement of their product or service.
Marketers become more effective when they understand the path that customers take as they progress from interested website visitors to paying customers. If marketers do not take care to analyze each stage of this customer journey, there will be a significant number of leads that fall out of the funnel, never to return. The best way to take advantage of all leads that are initially engaged is to optimize your conversion funnel.
SMS is an ideal way to generate leads for businesses. And there are lots of reasons for that. It’s one of the most affordable marketing mediums available with low-cost investments generating truly impressive ROI. It has a universal reach, accessing customers without Internet connections – a huge benefit over mobile messaging apps. No other advertising platform can virtually guarantee that your message will be read by your customers the way SMS can.
The privacy issue became even more salient as it was before with the arrival of mobile data networks. A number of important new concerns emerged mainly stemming from the fact that mobile devices are intimately personal and are always with the user, and four major concerns can be identified: mobile spam, personal identification, location information and wireless security. Aggregate presence of mobile phone users could be tracked in a privacy-preserving fashion.
In a nutshell, mobile devices are arguably the most personal items we own and as (SMS/MMS) marketer building your phone number database in the early stages of your (SMS/MMS) campaign, you need to let subscribers know what they are opt-in for. keep your promise and send only infrequent, valuable text messages. Remember to keep delivering value through incentives and your customers will stay opted-in and very eager to receive your next text.