Marketing through cellphones' SMS (Short Message Service) became increasingly popular in the early 2000s in Europe and some parts of Asia when businesses started to collect mobile phone numbers and send off wanted (or unwanted) content. On average, SMS messages have a 98% open rate, and are read within 3 minutes, making it highly effective at reaching recipients quickly.
There is a 160 character limit on text messages. With SMS, it’s simply about providing an irresistible offer. There’s no point in droning on and on with a 300-word marketing message. Subscribers are opting in to receive an exclusive offer, not to hear about how your day is going. Our current digital age rewards simple marketing messages with easy to understand calls to action. The 160 character limit on SMS messages is actually ideal.
This allows people to text a custom keyword to a dedicated virtual number or shortcode. Through custom keywords, users can opt-in to a service with minimal effort. Once a keyword is triggered, an autoresponder can be set to guide the user to the next step. They can also activate different functions, which include entering a contest, forwarding to an email or mobile number, group chat, and sending an auto response.
With text messaging, you eliminate the reliance on luck for your message to be seen or heard -- it’s simply not enough to hope someone looks at a billboard as they walk or drive by, or that they happen to be tuned in the moment your television ad runs. The days of having to wave the brightest flag are ending as marketing becomes smarter, more sophisticated and better-targeted. With SMS text messaging and picture messaging, you now have control over exactly who receives your message and when they receive it. On top of that, it’s simple to use -- EZ Texting’s platform allows you to log in from anywhere on any device. Select your contacts, compose your message, and send. Your clients’ opted-in SMS contacts are attentive, loyal fans -- 64% of all consumers are likely to have a positive perception of a company that offers texting as a service channel -- good news for your clients. Treating them to exclusive alerts, sales and promotions will only strengthen the relationship, enhance their loyalty, and help your client’s brand steadily grow.
Due to the dynamic nature of (SMS/MMS) marketing technology and the messaging industry, the Messaging Compliance Rules are constantly being updated from time to time. As a result, I’d strongly encourage clients to review vendors’ terms and conditions and proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws.